Q. Are you still open?
Yes, our office is open Monday – Friday 09.00 – 17.00 and you can reach us via email email@example.com outside of these hours.
Q. How are you enforcing social distancing?
We are complying with government guidelines. We have demarked the seats which are prohibited. We are loading back to front to ensure minimum contact.
Q. Are there any extra measures I should take whilst travelling?
If you are travelling with us, please pay attention to any instructions either on-board or provided by the driver including face coverings. In addition, please take care of your health and protect others by regularly and thoroughly cleaning your hands with an alcohol-based hand rub or wash them with soap and water often and for at least 20 seconds.
Q. Do you have hand sanitisers available on your buses?
All of our vehicles are fitted with hand sanitising stations; our drivers are being given gloves and alcohol wipes and we encourage them to use these regularly. We’re also making sure that all areas that are likely to be touched by anyone on board, i.e. the hand poles, grab rails, stop button, ticket machine etc, are being cleaned thoroughly and regularly. For certain services drivers keep a log of their cleaning record.
Q. Can we re-schedule our trip/journey
Yes you can, please contact our sales team with your Private Hire or Date of travel and we will change for you immediately.
Q. Can we book a coach during these times?
Yes you can, we are open for business as normal and all our drivers and vehicles are ready to provide a great service like normal.